Who we are
POWS Gym is responsible for the personal information used to provide your gym membership, website account and POWS app. Privacy questions can be sent to powsgym@outlook.com.
POWS GYM · PLAIN ENGLISH
Privacy at POWS
How POWS Gym handles information across the website, membership service and POWS app.
Account and contact details
We collect information you provide such as your name, email address, phone number, date of birth, address, emergency contact, password credentials and support messages. We use it to create and secure your account, provide support and administer your membership.
Website traffic
We record the page visited, time, referring website domain and a temporary anonymous browser-session identifier so staff can understand website use and improve signup. We do not store an IP address, advertising identifier or cross-site tracking profile for this reporting.
Member photo and check-in
A clear face photo may be required for membership administration and secure gym check-in. We also record your membership status, member number and check-in history. This information is available only to you and authorised POWS staff for those purposes.
Fitness, nutrition and location
The app stores fitness and wellbeing information you choose to add, including workouts, goals, body measurements, weight history, food and macro diary entries, course progress, challenges and run history. Precise location is used only while you record a GPS activity or when the app needs it for that feature; it is not used for advertising.
Payments and subscriptions
Stripe processes gym membership payments and card details are entered directly into Stripe. Apple and RevenueCat process POWS Premium purchases and subscription status. POWS receives transaction and entitlement information but does not receive your full card details or Apple payment credentials.
Service providers
We use carefully selected providers to operate the service, including hosting and database services, Stripe for gym membership payments, Apple and RevenueCat for in-app subscriptions, Resend for account email and OpenAI for requested AI coaching features. Providers may process only the information needed to perform their service.
How we use and share data
We use information to deliver requested features, maintain security, prevent misuse, process payments, send essential service messages and improve reliability. We do not sell personal information, use it for third-party advertising or permit cross-company tracking.
Storage and retention
Information is protected using access controls and secure transmission. We keep account and membership records while your account is active and for as long as reasonably required for legal, payment, security or dispute purposes, then delete or anonymise them where appropriate.
Your choices and rights
You can review and update key information in the app or website. You can request access, correction or deletion by using Delete account in the app or contacting powsgym@outlook.com. Some payment or legal records may need to be retained. You can stop location access in iOS Settings and manage Apple subscriptions in your Apple ID settings.
Children
The POWS app and gym services are not directed to young children. Where an under-18 membership is permitted, a parent or guardian should be involved and the gym may apply additional safeguards.
Contact
For privacy requests or concerns, email powsgym@outlook.com or call 07870 700279. We will respond as soon as reasonably possible.
Last updated 24 August 2026.
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